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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Warren Ellis

October 1, 2025

5  out of  5
rating by Warren Ellis
"Thank you, to one of the best agents that State Farm has to offer - Mr. Shane Bass. For years, renewing my car insurance has been nothing but a nightmare for me, but working with you & the State Farm team, it was nothing but effortless. You saved me over $1400 with the premium package you were able to work out for me. Along with your professionalism, knowledge, & wit you were able to make the whole process feel effortless. It’s my hope, that I will never have to go outside of State Farm again for auto coverage."
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Kevin Larrivee

September 30, 2025

5  out of  5
rating by Kevin Larrivee
"Shane provided great service, was friendly, and very informative."
We responded:
"Kevin, thank you so much for the positive review! - Jorel"
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Cinnamin Clark

September 26, 2025

5  out of  5
rating by Cinnamin Clark
"Shaya Hariley was my representative. She made me feel so secure during the enrollment process. I’m a very nervous person ( in my mind I’m like SCAM!) lol but it wasn’t. she also got me a very low policy rate !"
We responded:
"Cinnamin, I’m happy to hear Shaya took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Jorel"
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Sue Druan

September 20, 2025

5  out of  5
rating by Sue Druan
"Joel was easy to talk to and had no problem answering all my questions. I didn't have uninsured motorist on my previous policy due to trying to save money. Joel managed to add that to my policy along with all the same coverages I had before and still did give me a lower premium, which i appreciate. I do recommend him if your looking for insurance, and I recommend state farm because they are fast and reliable in taking care of problems. Not a shabby company you can't get hold of when needed. Insurance is overpriced as it is, but Jorel will try to help wherever he can."
We responded:
"Sue, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Jorel"
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Sam Murray

September 16, 2025

5  out of  5
rating by Sam Murray
"Theresa was so kind and helpful when I signed up for my insurance! Made sure I got the best rates possible and I feel so much better now knowing I’m saving so much and can always reach out if needed :)"
We responded:
"Sam, I’m happy to hear Theresa took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Jorel"
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Islabela Apt126

August 27, 2025

1  out of  5
rating by Islabela Apt126
"Left 3 Messages to Mr. Rodriguez, wait 2 weeks to clarify some questions. He never call me back. Looks like he have enough clients… Look for another agent! // Thank You for reply back to the review, but I’m still waiting the Call Back, even after my review, nobody call me back… Thank You L. Medina"
We responded:
"Thank you for sharing your feedback. I sincerely apologize for the lack of communication you experienced — this is not the level of service I strive to provide. I regret that your messages went unanswered and understand how frustrating that must have been. I am usually in appointments throughout the day, so it may be difficult to connect with me as soon as you call, however; my team is always willing to set up a time for us to connect. Your concerns are taken seriously. While I may not be able to change your experience, I truly appreciate you bringing this to my attention. Please call my office and I will have my team set up a phone appt for us to connect ASAP. - Jorel "
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smo 304

August 26, 2025

5  out of  5
rating by smo 304
"Switched from Progressive to State Farm today. Thank you Shaya for finding me the coverage I wanted at a price that fits my budget. And, for helping me through the cancellation process of my old insurance. If your insurance needs have changed or you are curious if you could be saving some money…I’d give Shaya a chance to help you find the right coverage that fits your needs. ☮️"
We responded:
"It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Jorel"
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Loretta Lafayette

August 18, 2025

5  out of  5
rating by Loretta Lafayette
"Thank you for helping me save on my car insurance, I really appreciate it. Thank you"
We responded:
"We're so glad to be able to help you Loretta! Saving money is the best"
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Leah Breder

August 16, 2025

5  out of  5
rating by Leah Breder
"Shaya at State Farm in Oviedo was wonderful . Over the phone, I switched from my old insurance company after 25 years because the price was better and she was helpful in deciding on what coverage and comparing current plan. No pressure, just knowledgable, fast, and friendly. Thank you!"
We responded:
"We're happy to have you as part of our office family, Leah. Thank you for taking the time to leave us such a wonderful review"
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Candace Howard

August 12, 2025

5  out of  5
rating by Candace Howard
"⭐️⭐️⭐️⭐️⭐️ Shaya at State Farm has been absolutely wonderful to work with! She took the time to explain my policy in detail, answered all of my questions, and made the entire process smooth and stress-free. Her professionalism, kindness, and prompt communication truly set her apart. It’s clear she genuinely cares about helping her clients get the best coverage for their needs. Highly recommend asking for Shaya if you’re shopping for insurance!"
We responded:
"Candace, I am happy to hear Shaya took such great care of you! Your kind words about our team and the service we strive to provide are truly heartwarming. - Jorel "
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Mona Aspuru

August 12, 2025

5  out of  5
rating by Mona Aspuru
"Shaya at State Farm is amazing, wonderful, awesome!! Once you sign on, she makes sure you are not forgotten about and just another client. She keeps in touch, remembering things that I can’t believe she would! I feel like I know her, even though we haven’t met. I can’t be happier with the service I have been provided, as well as the prices."
We responded:
"Mona, Shaya is the best, thanks for leaving her such a great review. We are grateful for your business. - Jorel "
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joe lonardo

August 12, 2025

5  out of  5
rating by joe lonardo
"Good service informative and a pleasant experience"
We responded:
"Joe, we appreciate you and your kind feedback. - Jorel"
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Amy Stevenson

August 8, 2025

5  out of  5
rating by Amy Stevenson
"Shane is very helpful and got me a quote within minutes, he sent the paperwork right away, and completed the transaction with a quickness! Thanks Shane!"
We responded:
"Amy, I'm happy to hear Shane took such great care of you. We are always more than happy to help! - Jorel "
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Shannon Curley

August 6, 2025

5  out of  5
rating by Shannon Curley
"Shane was extremely knowledgeable, helpful, and very personable! I will recommend him to everyone."
We responded:
"Shannon, thank you for taking the time to share such positive feedback with us! - Jorel"
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Laura Dessormeau

August 5, 2025

5  out of  5
rating by Laura Dessormeau
"I had the best experience calling in today shopping for a new auto policy. I spoke with Shane and he was extremely helpful, personable and took care of everything I needed for my new policy. I highly recommend this office and Shane for insurance. Quick and painless! Thanks again!"
We responded:
"Laura, thank you for the great review! I'm so glad to hear that my team and I were able to answer your questions and make sure you felt comfortable throughout the insurance process. We appreciate you and are always here if you need anything! - Jorel "
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Elio Castillio

August 4, 2025

5  out of  5
rating by Elio Castillio
"Great customer service, great communication, worked great within our schedule. Highly recommended."
We responded:
"Elio, thank you for the wonderful review! I'm so happy to hear you've had such a great insurance experience with our team. We appreciate your recommendation and look forward to continuing to provide you with top-quality service. - Jorel "
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Robust Ronnie

July 27, 2025

5  out of  5
rating by Robust Ronnie
"Thank you Shane Bass for getting me insured. Felt hassle free and easy going. He was straightforward, very knowledgeable about different policies and what was best for me. Will recommend anyone I know to this agency and continue business in the future. A pleasure speaking to you Shane"
We responded:
"Hello, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! We appreciate the recommendation. Thank you so much. - Jorel"
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Jessica Pritts

July 21, 2025

5  out of  5
rating by Jessica Pritts
"I have been with this insurance agency for the past few years. I have truly enjoyed my experience and appreciate all that they do for me. Theresa has gone above and beyond and helps me with all of my questions any time that I call. She is very willing to help me with each situation and explains things thoroughly, and is full of important knowledge to give. If she is not available when I call, she returns my call promptly and gives me the most undivided attention and makes great connections. I recommend Jorel Rodriguez's agency to anyone. Jorel, the owner, is hands on with the agency as well and has sat with me doing a policy review and answered every and any question I might have. The knowledge that customer service given is above and beyond. I highly recommend getting in touch with Theresa today!"
We responded:
"Jessica, Thank you so much for your kind and detailed feedback! We’re thrilled to hear that Theresa and the team have provided you with such attentive, knowledgeable, and personalized service. Going above and beyond for our clients is our priority, and your recommendation means a lot to us. We look forward to continuing to support you with all your insurance needs! - Jorel"
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erwin pader

July 18, 2025

5  out of  5
rating by erwin pader
"I asked for an auto insurance quote as a result of my current insurer's exorbitant rate. Shane took my call and went to work right away to offer a quote that was not only more competitive but had more features. In the middle of this we talked about life in general to lighten up the experience. Shane is an exceptional customer rep."
We responded:
"Erwin, Thank you for sharing your experience! Shane is glad he could provide a competitive quote and make the process more enjoyable. We’re proud to have such an exceptional team member who goes beyond just business. Thanks for trusting us! - Jorel"
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Linh Capuro

July 16, 2025

5  out of  5
rating by Linh Capuro
"Shaya was very helpful with my auto insurance policy, she was very patient and answer all my questions. Thank you very much Shaya"
We responded:
"Linh, Thank you for your kind words! Shaya is happy to hear she could assist you patiently and answer all your questions. We appreciate your feedback and are always here to help! - Jorel"
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Tiffany Jackson

July 14, 2025

5  out of  5
rating by Tiffany Jackson
"Shane was fantastic. Informative, easy to talk to and I switched insurance the first switch in 15 years . That kind of speaks for itself."
We responded:
"Tiffany, Thank you for sharing your experience! We’re thrilled to hear that Shane made the process easy and informative, especially after 15 years with your previous insurance. Your trust means a lot to us, and we’re excited to have you with us! - Jorel"
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ZHIXING ZHU

July 8, 2025

5  out of  5
rating by ZHIXING ZHU
"The agent staff are all friendly and professional."
We responded:
"Zhixing, Thank you for your kind words! We’re proud of our friendly and professional team and appreciate your recognition. We look forward to continuing to serve you! - Jorel"
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Jennifer Schwarzenberg

June 30, 2025

5  out of  5
rating by Jennifer Schwarzenberg
"I’m extremely grateful for the support I received—especially from Shaya. She was professional, patient, and truly went above and beyond to help me navigate a complex and stressful situation with clarity and compassion. Her guidance during the Liberty Mutual transition and with my bundling setup made a world of difference. I felt heard, respected, and supported throughout the process. Thank you!"
We responded:
"Jennifer, Thank you so much for sharing your experience! We’re incredibly grateful to hear that Shaya provided such professional, patient, and compassionate support during a challenging time. Helping you navigate the Liberty Mutual transition and bundling setup with clarity is exactly what we strive for. We’ll be sure to pass along your kind words—Shaya will be so touched. Thank you for trusting us! - Jorel"
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Noah Kimball

June 27, 2025

5  out of  5
rating by Noah Kimball
"Shayla was very helpful in getting me set up as quickly as possible and helping me stay around my target budget for insurance."
We responded:
"Noah, Thank you for your kind words! We’re glad Shayla could help you get set up quickly while keeping your insurance within your target budget. We appreciate your feedback and look forward to assisting you in the future! - Jorel"
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Denise D

June 26, 2025

5  out of  5
rating by Denise D
"We are new to State Farm having been with another insurance company for quite a few years. We were skeptical at first but after talking with Shane (not Jake) and the staff at State Farm, we were sure that this was the insurance agency we wanted to be with. They were most accomodating, extremely helpful, polite and patient. We don't know why we did not go with them earlier but now, since we are new customers, it was one of the best decisions we could have made. The ease of doing business with this agency is top notch and I would give it A+++ Knowing that we can do everything online is also a great benefit to us. They are honest, sincere, and always available when you need them. We are both retired and on fixed incomes, so the rate quoted for our car insurance beats what we already have with another. (We were with the other insurance company for well over 7 years.) I know that anything we need we can always call on our agent Jorel, Shane, and the staff at State Farm in Oviedo, FL.as well as the awesome advice they shared with us. This is something we never got from previous agents. State Farm is now our new and truly awesome insurance agency. We hope to stay with them for an exceptionally long time."
We responded:
"Denice, Thank you so much for sharing your detailed and thoughtful experience! We’re thrilled that Shane and our entire team in Oviedo could provide the accommodating, helpful, and honest service you deserve. It means a lot to us that you’ve found ease in doing business with us and that we could offer you great rates that fit your needs. We truly appreciate your trust in making State Farm your new insurance home and look forward to supporting you for many years to come! - Jorel"